All orders are delivered via Royal Mail or a courier dependent on the order size. Please note that we deliver to UK and Northern Ireland only. If you need an order delivered outside of this area please contact us.
You will receive an email to confirm your order and we aim to dispatch all orders within 2 working days.
Cancellation | Refund
Orders can be cancelled prior to dispatch. Please contact us to arrange cancellation and a refund.
We understand that from time to time you may wish to return a product to us. Again it is essential to contact us before returning the product so that we can make the necessary arrangements.
Products can only be returned to us within 30 days of the purchase of the product. The product returned should be unused and in a condition that will allow us to sell it as new. If the product was damaged in transit - please ensure that we have been made aware of this in our discussions with you.
Refunds are limited to the cost of the goods and exclude the cost of returning the product to us.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Equiplus may collect and use Users personal information for the following purposes:
- To improve our Site; We may use feedback you provide to improve our products and services;
- To faciliate the processing of payments; We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails; We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
Credit Card Details
We do not store credit card details nor do we share customer details with any 3rd parties.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Please note that Equiplus does not hold any financial information. All our payments are handled securing by paypal
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Equiplus International Ltd
12 Milner St.
Mob: 07778 274 265